Refund policy

Returns & Exchanges 

 

Do you allow exchanges?

Please contact Core and Co Brands HERE within 3 days of receiving your Core and Co Brands order to discuss exchange options. Exchanges are made at our discretion and only if items have not been worn, are in original packaging and have original tags still attached. Once an exchange is approved, you will receive instructions about returning an item to our independent retail store (Shop 18 / 99 Bloomfield Street, Cleveland, Queensland).

 

IMPORTANT NOTE: Exchanges or refunds for items purchased through Core and Co Brands are NOT granted through crocs.com, crocs.com.au or in crocs company stores.

 

What do I do if I think my shoes are faulty?

We are committed to honouring your rights under the Australian Consumer Law in relation to defective goods. If your product is defective, we will assist you to fix the problem. Please contact us HERE with details about the item defect, and we will then contact you. We may ask you to email us a photograph of the defect to determine the issue or solution.

 

I received wrong delivery.

Please contact us HERE within 3 days of receiving order and specify your order number, item in order, wrong item received. We will exchange the unused, unopened items to the correct ones.

 

Can I return items to any crocs company stores?

Crocs outlet and concept stores do not accept any returns for online purchases made via our store Core and Co Brands.

 

IMPORTANT NOTE: Exchanges or refunds for items purchased through Core and Co Brands are NOT granted through crocs.com, crocs.com.au or in crocs company stores.

 

Do I have to pay for return shipping?

The customer is responsible for the cost of return shipping, when return is approved by us, and when item is not deemed faulty. Return shipping is non-refundable. Please allow up to 4 weeks for processing from the day the parcel is received. Please contact us HERE within 3 days of receiving your order from Core and Co Brands.